Privacy Statement

1. Information We Collect

We collect information necessary to provide our commercial exterior cleaning services and manage our business relationship with you. This may include:

• Contact Information: Name, business name, mailing address, email address, phone number, and job title of the primary point of contact and any authorized representatives.
• Property and Service Information: Service address, building type, building dimensions, surface materials, access instructions, gate codes, and photographs of the property exterior taken during quoting, service delivery, and quality verification.
• Billing and Payment Information: Invoicing details, payment method (credit card, ACH, check), billing address, and transaction history. Payment card data is processed through our third-party payment processor and is not stored on Clear Edge systems.
• Communication Records: Emails, text messages, phone call logs, notes from site visits, and records of service requests, quotes, and scheduling communications.
• Technical Information (Website): If you visit our website, we may collect standard web analytics data such as IP address, browser type, device information, pages viewed, and referring URL through cookies or similar technologies.
• Drone and Service Documentation: Photographs, video recordings, and flight logs captured during drone operations for quality assurance, compliance documentation, and service verification.

2. How We Use Your Information

We use the information we collect to provide, schedule, and deliver our exterior cleaning services; prepare quotes, invoices, and service agreements; process payments and manage accounts receivable; communicate with you about your service, including appointment reminders, scheduling changes, follow-ups, and service updates; maintain records of work performed for warranty, quality assurance, and compliance purposes; comply with FAA recordkeeping requirements for drone operations; improve our services, train our team, and refine our operations; market our services, including the use of exterior property photographs in promotional materials (with your consent as described in our Terms and Conditions); respond to your inquiries and provide customer support; and comply with legal obligations and protect our legal rights.

3. How We Share Your Information

Clear Edge does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers and Business Tools: We use third-party platforms to manage our business operations, including Jobber (scheduling, invoicing, and customer management), payment processors, email and communication tools, and accounting software. These providers access your information only as needed to perform their functions and are bound by their own privacy policies and data protection obligations.
• Insurance and Claims: If services are related to an insurance claim, we may share documentation (scope of work, photographs, invoices) with your insurance carrier at your request or with your authorization.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if disclosure is necessary to protect the rights, safety, or property of Clear Edge, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction. We will notify affected customers of any such transfer.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Statement, maintain our business records, comply with legal obligations, and resolve disputes. Specifically:

• Customer account and service records are retained for a minimum of seven (7) years after the last service date to support warranty claims, tax obligations, and regulatory compliance.
• Payment transaction records are retained in accordance with applicable tax and financial reporting requirements.
• Drone flight logs are retained as required by FAA regulations.
• Marketing photographs and testimonials are retained until you request their removal.

If you request deletion of your information, we will honor that request to the extent permitted by law and our record-retention obligations.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Restricting access to personal information to authorized personnel who need it to perform their job functions.
• Using encrypted connections (HTTPS/SSL) for our website and online communications.
• Relying on reputable, industry-standard third-party platforms (such as Jobber) that maintain their own security certifications and data protection practices.
• Securing physical documents containing personal information in locked storage.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to our legal and contractual record-retention obligations.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any marketing email. Opting out of marketing communications will not affect service-related communications (appointment reminders, invoices, etc.).
• Photography Opt-Out: You may opt out of having photographs of your property used in marketing materials by notifying us in writing before the service date.

To exercise any of these rights, please contact us using the information provided below.

7. Michigan and Federal Privacy Considerations

Clear Edge operates in the State of Michigan and complies with applicable state and federal privacy laws. While Michigan does not currently have a comprehensive consumer data privacy statute equivalent to the California Consumer Privacy Act (CCPA), we are committed to transparency and fair data practices for all of our customers. If you are located in a state with specific privacy rights (such as California, Colorado, Connecticut, or Virginia), we will honor applicable requests in accordance with those laws.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies to collect personally identifiable information unless you voluntarily submit it through a contact form or service request.

9. Third-Party Links

Our website or communications may contain links to third-party websites, services, or platforms. Clear Edge is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are directed to businesses and commercial property owners and managers. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Statement

Clear Edge may update this Privacy Statement from time to time to reflect changes in our practices, services, or legal requirements. The updated statement will be posted on our website and, for recurring-service customers, communicated through our normal business channels. The “Last Updated” date at the top of this document indicates the most recent revision.

12. Contact Us

If you have questions about this Privacy Statement, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us: