Effective Date: March 7, 2026 · Last Updated: March 7, 2026
These Terms and Conditions (“Terms”) govern the relationship between Clear Edge Exteriors LLC (“Clear Edge,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”) for all services provided by Clear Edge. By accepting a quote, signing a service agreement, or authorizing work to begin, you agree to be bound by these Terms.
Clear Edge Exteriors provides commercial drone-enabled exterior cleaning services, including but not limited to building exterior softwashing, window washing, facade cleaning, water tower cleaning, silo cleaning, and related exterior maintenance services. All services are performed using unmanned aerial systems (UAS/drones) and/or traditional methods at Clear Edge's discretion based on site conditions and safety requirements.
Our primary service area covers locations within approximately 45 miles of Grand Rapids, Michigan. Service availability outside this area is subject to scheduling and additional travel charges at Clear Edge's discretion.
All quotes provided by Clear Edge are based on the information available at the time of the estimate, including building dimensions, surface area, access conditions, and scope of work. Quotes are valid for thirty (30) days from the date of issue unless otherwise stated in writing. Pricing is asset-based and tied to surface area and access complexity rather than hourly labor rates. Clear Edge reserves the right to adjust pricing if site conditions differ materially from those described or observed during the quoting process, including but not limited to undisclosed building features, access obstructions, or hazardous conditions. Any price adjustments will be communicated to the Customer before additional work is performed.
Clear Edge will schedule services at a mutually agreed-upon date and time. Due to the nature of exterior work, all scheduling is weather-dependent. Clear Edge reserves the right to reschedule services due to rain, high winds, freezing temperatures, or other conditions that may compromise safety, equipment operation, or service quality. The Customer is responsible for providing reasonable access to the service area, including clearing obstructions, unlocking gates, and ensuring that the work area is accessible to our crew and equipment on the scheduled date.
Payment terms are as specified on the individual invoice or service agreement. Unless otherwise agreed in writing, the following terms apply: A deposit may be required prior to the start of work on projects exceeding $5,000.00. The specific deposit amount will be stated on the quote or service agreement. The remaining balance is due upon completion of services unless a different payment schedule is outlined in the service agreement. Accepted payment methods include check, ACH transfer, credit card, and other methods as indicated on your invoice. Late payments are subject to a finance charge of 1.5% per month (18% annually) on the outstanding balance, beginning thirty (30) days after the invoice date. The Customer is responsible for all costs of collection, including reasonable attorney's fees, incurred by Clear Edge in the event of non-payment.
Customers who enter into recurring service agreements (annual, semi-annual, or quarterly) agree to the service frequency, scope, and pricing outlined in the agreement. Either party may cancel a recurring agreement with thirty (30) days' written notice. Early termination of a recurring agreement by the Customer may result in repricing of previously completed services at the standard non-contract rate if a discounted rate was provided as part of the recurring commitment.
Clear Edge warrants that all services will be performed in a professional and workmanlike manner using industry-appropriate methods and cleaning solutions. If the Customer is not satisfied with the quality of the completed work, the Customer must notify Clear Edge within seventy-two (72) hours of service completion. Clear Edge will inspect the area in question and, at its sole discretion, re-clean the affected area at no additional charge. This warranty does not cover conditions caused by weather events, third-party activity, or environmental factors occurring after service completion. Clear Edge does not warrant or guarantee specific results on surfaces that are stained, damaged, or deteriorated beyond what standard softwashing or cleaning methods can address. All manufacturer warranties on cleaning products and solutions are passed through to the Customer where applicable.
Clear Edge Exteriors maintains general liability insurance, commercial auto insurance, and workers' compensation coverage (as applicable) for all operations. Certificates of insurance are available upon request. Clear Edge's total liability for any claim arising from services performed shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim. Clear Edge is not liable for pre-existing damage to surfaces, structures, or property, including but not limited to cracked windows, deteriorated caulking, failing paint, loose siding, or aging building materials. Clear Edge is not liable for damage resulting from undisclosed property conditions, including but not limited to faulty seals, hidden structural defects, or unauthorized modifications to the building exterior.
For projects related to insurance claims (storm damage, environmental damage, etc.), the Customer is responsible for filing and managing all claims with their insurance carrier. Clear Edge will provide documentation, including before-and-after photos, scope of work descriptions, and itemized invoicing, to support the Customer's claim. Clear Edge does not guarantee that insurance carriers will approve or reimburse any portion of the services provided. Payment to Clear Edge is due per the agreed terms regardless of the status or outcome of the Customer's insurance claim.
All drone operations performed by Clear Edge are conducted in compliance with Federal Aviation Administration (FAA) regulations, including 14 CFR Part 107. Our remote pilots hold valid FAA Part 107 certificates. The Customer acknowledges that drone operations may be subject to FAA airspace restrictions, temporary flight restrictions (TFRs), or other regulatory limitations that could affect scheduling. Clear Edge will notify the Customer of any regulatory delays as soon as practicable. The Customer agrees not to interfere with drone operations during service and to keep bystanders, pets, and obstacles clear of the active work zone.
Clear Edge prioritizes the safety of its crew, the Customer's property, and the public. Our crew may halt or refuse to perform work if site conditions present an unreasonable safety risk, including but not limited to unstable structures, electrical hazards, chemical exposure, or aggressive animals. If work is halted due to unsafe conditions not disclosed by the Customer, the Customer remains responsible for any mobilization or partial-service charges incurred.
The Customer should document the condition of the service area prior to the scheduled service date. Any claims for property damage allegedly caused by Clear Edge must be reported in writing within seventy-two (72) hours of service completion. Clear Edge will investigate all claims promptly. Clear Edge is not responsible for damage to surfaces or materials that are in a deteriorated, aging, or fragile condition, even if the damage becomes apparent during or after cleaning.
The Customer may cancel a scheduled service with at least forty-eight (48) hours' notice without penalty. Cancellations made with less than forty-eight (48) hours' notice may be subject to a cancellation fee of up to 25% of the quoted service amount to cover mobilization and scheduling costs. Same-day cancellations or no-shows may be subject to a fee of up to 50% of the quoted amount.
Neither party shall be liable for delays or failure to perform due to circumstances beyond their reasonable control, including but not limited to severe weather, natural disasters, government actions, FAA-imposed flight restrictions, equipment failure, pandemic, or civil unrest.
Clear Edge may photograph or video-record services for documentation, quality assurance, training, and marketing purposes. These images and recordings remain the property of Clear Edge Exteriors LLC. The Customer grants Clear Edge permission to use exterior photographs of the completed work in marketing materials, social media, and the company website unless the Customer opts out in writing prior to service.
The Customer agrees to indemnify, defend, and hold harmless Clear Edge Exteriors LLC, its members, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from the Customer's breach of these Terms, misrepresentation of site conditions, or negligent acts or omissions.
Any dispute arising from these Terms or services provided by Clear Edge shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, the parties agree to submit the matter to binding arbitration in Kent County, Michigan, administered in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with any signed service agreement, quote, or invoice, constitute the entire agreement between Clear Edge and the Customer. No oral representations or modifications shall be binding unless confirmed in writing by an authorized representative of Clear Edge.
Clear Edge reserves the right to update these Terms at any time. Updated Terms will be provided to recurring-service Customers and will apply to all new quotes and service agreements issued after the effective date of the update.
If you have questions about these Terms and Conditions, please contact us:
Clear Edge Exteriors LLC
Grand Rapids, Michigan
Email: info@clearedgeexteriors.com
Phone: (616) 987-0008
Website: www.clearedgeexteriors.com
These Terms and Conditions are provided for informational purposes and are intended to establish a fair business relationship between Clear Edge Exteriors LLC and its customers. Clear Edge recommends that customers review these Terms carefully and consult with their own legal counsel if they have questions. This document does not constitute legal advice.